Shipping & Delivery Policy

Where we deliver

We deliver across India only. Checkout accepts an Indian PIN code and a 10-digit Indian mobile number, so an international address cannot be entered. We do not ship outside India at present.

A very small number of PIN codes are not serviceable by our courier partners, usually in remote areas or where restrictions apply. If yours turns out to be one of them we will contact you and refund the order in full.

Delivery charges

• ₹49 flat rate per order, anywhere in India.
• Free on orders over ₹999 in goods, after any member discount has been applied.

The exact charge is always shown in your cart before you pay — you will never be asked for a delivery charge after checkout. There are no hidden or cash-on-delivery fees, and we do not offer cash on delivery.

Dispatch

Orders are dispatched within 2 working days of payment being confirmed. Working days are Monday to Saturday, excluding public holidays.

Personalised items — anything printed, engraved or written with your names, dates or photographs — are made to order and take 3 to 5 working days to produce before dispatch. We will confirm the details with you before production starts, and tell you if anything will take longer.

Orders placed during a sale or a festival period may take an extra day or two to leave us. If a dispatch is going to be materially delayed we will email you rather than let you wonder.

How long delivery takes

Once dispatched, typical delivery times are:

• Metro cities (Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad) — 2 to 4 working days
• Other cities and towns — 4 to 7 working days
• Remote, hilly and North-Eastern regions, and island territories — 7 to 12 working days

These are estimates from our courier partners, not guarantees. Weather, strikes, local restrictions and festival volumes genuinely do affect them, and those are outside our control once a parcel has left us.

Tracking your order

Your order moves through clear stages, and you can see the current one at Shop → My orders in the app:

• Paid — payment confirmed, order queued
• Packed — picked and packed, waiting for the courier
• Shipped — handed to the courier and on its way
• Delivered — signed for at your address

We email you a tracking link when your order ships. If a tracking number has not moved for more than 4 working days, write to us and we will raise it with the courier.

Receiving your order

Please give an address where someone can receive a parcel during working hours, and a mobile number that is reachable — couriers in India routinely call before delivering, and an unreachable number is the single most common cause of a failed delivery.

If the packaging arrives visibly damaged or tampered with, please photograph it before opening and tell us within 48 hours. That makes a claim against the courier far easier for us to win on your behalf.

If delivery fails

Couriers normally attempt delivery up to three times before returning a parcel to us. If it comes back because the address was incomplete or incorrect, or nobody could be reached, we will contact you and offer either:

• a re-dispatch, with the delivery charge payable again; or
• a refund of the item price, with the original delivery charge not refunded.

If the failure was our error or the courier’s, we cover everything — you pay nothing extra either way.

Wrong address after ordering

Tell us immediately at support@couplesathi.app. If we have not dispatched yet we will simply change it. Once a parcel is with the courier we usually cannot redirect it, and it will have to complete its journey or return to us first.

Damaged, faulty or wrong items

Covered by our Refund & Cancellation Policy: tell us within 7 days of delivery with photographs and we will replace or refund it in full, including delivery charges, and pay for the return.

Questions

Email support@couplesathi.app with your order number, or raise a ticket at Settings → Support in the app. We reply within 72 hours.

We are based in Delhi, India. Please do not send anything back before contacting us — we issue a return address with each approved return, so that your parcel reaches the right place and can be tracked against your order.